HOA Management

We coordinate with our in-house snow removal team providing a fleet of truck and heavy-equipment mounted snow tools. We also coordinate with other local contractors and monitor weather conditions 24/7 during winter months. Our team ensures all common areas, walkways, and parking areas are cleared promptly according to your community's snow removal policy.

We maintain a 24/7 emergency response team specifically trained for HOA properties. Emergency calls are answered by our on-call manager who can dispatch our in-house maintenance team immediately. Common emergencies like water leaks, heating failures, or security issues are responded to within 60 minutes.

We approach covenant enforcement with consistency, fairness, and professionalism. Our process begins with education and friendly reminders, as most violations are unintentional. We document all violations with photos, send formal notices following your HOA's established procedures, and maintain detailed records for legal compliance. Our goal is voluntary compliance through clear communication, but we also work with your association's attorney when necessary to ensure rules are enforced equitably for all residents.

With over 20 years serving Vail Valley HOAs, we understand the unique challenges of resort community governance. Our expertise includes managing ski-in/ski-out access rights, coordinating with Vail Resorts operations, balancing full-time resident and second-home owner needs, and maintaining luxury amenities at high altitude. We currently manage over 35 properties in Vail Valley, from intimate 6-unit associations to large resort communities.

HOA boards receive comprehensive monthly financial packages by the 20th of each month. This includes a balance sheet showing assets and liabilities, income statement with budget versus actual comparisons, detailed general ledger, accounts receivable aging report, cash flow statement, and bank reconciliations. We also provide check registers, reserve fund status reports, and customized reports specific to your association's needs. All reports are available 24/7 through our secure board portal, with drill-down capabilities to see transaction-level detail.

We provide comprehensive support for all board meetings, starting with agenda preparation based on ongoing issues and board input. Our community manager attends all regular board meetings, providing detailed reports on operations, finances, and maintenance activities. We handle meeting logistics including notice distribution, venue setup, and sign-in sheets. During meetings, we take detailed minutes capturing all motions and decisions. After meetings, we distribute approved minutes, follow up on all action items, and ensure decisions are properly implemented.

Our technology platform includes multiple communication channels to keep residents informed and engaged. The resident portal provides 24/7 access to account information, documents, and community announcements. We offer email and portal messaging for important updates, with residents choosing their preferences. The mobile app enables maintenance requests, amenity bookings, and payment processing. For boards, we provide a secure portal for document storage, discussion forums, and electronic voting capabilities. All communications can be tracked and archived for compliance purposes.

Reserve fund management is critical for HOA financial health. We start with professional reserve studies every 3-5 years to assess all common elements and their remaining useful life. Based on this analysis, we develop funding strategies to ensure adequate reserves for future replacements. Reserve funds are kept in separate, FDIC-insured accounts with competitive interest rates. We provide monthly reports on reserve balances, annual updates to the reserve study, and coordinate with investment advisors when appropriate to maximize returns within the board's investment policy guidelines.